HOW TO MAIL IN YOUR REPAIRS

1 Click here to fill out order form.
2 Print form (or write) information and attach to system.
3 Mail in with Tracking Number

We do not take payment up front. Please call, text or email if you have any questions.

SALES & SUPPORT HOURS

Mon-Sat 10:00AM - 6:00PM
Sundays Closed
NEW Our sister company Red Door BuyBack is now open at our San Jose location. Turn old tech into cash today. See how →
San Jose · Since 2006

20 years of fixing
what others can't.

MacBook logic board repair and console repair, data recovery and business IT support, all backed by a customer support system we rebuilt from the ground up this year.

Text us anything: a photo, screenshot, any question!

✓ 90-day warranty ✓ No payment up front on mail-ins ✓ Same-day repairs available
Rebuilt for 2026

We rebuilt customer support from scratch.

For 16 years every repair ticket, quote and phone call ran through a FileMaker database we built in 2010. It did its job, but it couldn't keep up with how our customers live and work now.

So we replaced the whole thing, front to back. Check-in, diagnostics, quotes, parts, updates and pickup now run on one modern platform. That means fewer phone calls asking "is it done yet?" and more time spent on your device.

Intelligent repair progress tracking
Repair #KT-26-0418MacBook Pro 16"
✓Checked in & photographed9:02 AM
✓Diagnosis sent, quote approved by text10:47 AM
•Board-level repair in progressNow
4Quality check & stress test
5Ready for pickup / shipped
← Old: FileMaker, 2010New: 2026 →
2006

KT Electronics opens in San Jose

2010

Our first in-house FileMaker ticket system

2006–2026

20 years of repairs, from iPhones, MacBooks, PlayStation & Xbox, to gaming PCs and business support

2026

New support platform launches, rebuilt front to back

Live repair tracking

See exactly where your device is (checked in, diagnosed, repairing, ready) without picking up the phone.

Text your technician

Quotes, photos and approvals go straight to your phone. Reply to approve and we get to work.

Digital check-in

Fast intake with photos of your device's condition on file, so nothing gets lost and nothing is disputed.

Complete device history

Every past repair, part and warranty date in one place, so your next visit starts where the last one ended.

Privacy built in

Customer records are secured and access-controlled. Your data stays yours.

Built for businesses

IT clients get ticket history, maintenance schedules and on-site visit records for every workstation.

20+Years in San Jose
7Specialized technicians & staff
90-dayWarranty on every repair
24/7Text hotline

Trusted by repair shops and Apple service centers nationwide

We are a local community business serving the Bay Area and customers nationwide. Our former technicians have gone on to Tesla, Meta and Apple, something we are very proud of. For college students who want to become the very best, KT is where they learn from the very best.

We support our community by giving computers to people who need them. Our staff is knowledgeable, patient and helpful.

Donate your old equipment and we can give you store credit toward other items. Want cash instead? Our sister company Red Door BuyBack buys phones, laptops, consoles and more, working or broken.

Every repair is done by professionals and backed by a 90-day warranty. Questions? Text us for the fastest answer, email us (2–6 hours), or call our front desk.

Apple & Samsung

  • MacBook
  • iPhone
  • iPad
  • Samsung
  • Acceptable devices by request

Gaming & Others

  • Xbox Series X | One | 360
  • Playstation 5 | 4 Pro | 3
  • Nintendo Switch | Lite
  • Any Soldering Work

Computer Services

  • Malware / Virus Removal
  • Guaranteed Data Recovery
  • Remote IT Service
  • On-site IT Service
  • Same Day Computer Repair
Bring us the hard ones

The repairs other shops send away come to us.

Our team is more experienced and better equipped than ever. Our alumni now work at Apple, Tesla and Meta, and the bench they trained on handles jobs most shops won't attempt.

POPULAR REPAIRS

Inside our lab

The equipment behind the repairs.

Stereo microscopes for micro-solderingHot-air & BGA rework stationsThermal cameras for short detectionDC power supplies & current analysisUltrasonic cleaning for liquid damageBoard schematics & boardview software
Data recovery & drive imaging toolsApple diagnosticsConsole HDMI & APU reworkRemote IT support platformBusiness backup & monitoringOur new customer support platform

The Mail-in Repair Process

Once we receive your shipment, an experienced technician will contact you to explain the diagnosis and give you an estimate of the time and cost required to restore your iPhone, smartphone or another electronic device. Upon your approval, we will get to work so that you aren’t without your beloved gadget for long!

DOWNLOAD THE FORM HERE

1

Click the icon above to download the printable information form.

PRINT AND COMPLETE THE FORM

2

Tell us as much as you can about your device and the problems you are experiencing with it.

MAIL IN YOUR TRACKING NUMBER

3

Carefully pack your device in a small box or envelope. Don't forget to include your completed form!

We work hard for your satisfaction

Or we will make it right!

WHO

WE ARE

We had a great day making IT work for you!

OUR SHOP FLICKR FEED

    JUST LAUNCHED · NOVEMBER 2026
    Meet our sister company

    Old tech in.
    Cash out.

    Red Door BuyBack is the newest member of the KT family, at the same address on E. Santa Clara St. Bring us phones, laptops, tablets, consoles, GPUs, anything that plugs in or charges. Working or broken, we'll make you an offer.

    1Text a photo to 401-RED-DOOR (401-733-3667) for an instant quote
    2Walk in for same-day payment, or mail it in with a prepaid label
    3Every device is data-wiped before resale

    Faster than mailing it off. Safer than Marketplace. Backed by 20 years of KT know-how.

    SIGN IN YOUR ACCOUNT TO HAVE ACCESS TO DIFFERENT FEATURES

    CREATE ACCOUNT

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    Have a Questions?

    Please click on the chat button on the bottom right of the page to chat.
    Or call us
    24/7 TEXT HOTLINE: (408)-837-1640

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